Shipping Policy
Shipping Policy
Everything you need to know about getting your order.
Updated August 10th, 2026.
Order Processing
Orders are typically processed within 1-2 business days of purchase. You will receive a confirmation email once your order has been placed, and a separate email with tracking information once it ships. Orders placed on weekends or holidays are processed the next business day.
Delivery Timeframe
Once your order ships, delivery takes up to 14 days to arrive. This is separate from processing time, so your total wait from order date to arrival may be slightly longer. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs processing, weather, or other factors outside our control. You will receive tracking information so you can follow your package's progress.
Shipping Destinations
We currently ship to the destinations listed at checkout. If your country is not available at checkout, we are unable to ship to your location at this time. Availability may change, so please check back periodically.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the size of your order. Any applicable promotions, such as free shipping thresholds, will be automatically reflected in your cart before you complete your purchase.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and link. Please allow up to 24 hours for tracking information to update after you receive this email. If your tracking has not updated after several days, please contact us.
Lost, Delayed, or Missing Packages
If your order has not arrived within 14 days of shipping, please contact us so we can investigate with the carrier. We are not responsible for packages that are lost, stolen, or delayed after being marked as delivered by the carrier, but we will do our best to help resolve any issues.
Incorrect Shipping Information
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible, as we may be able to update it before the order ships.
📩 Questions About Shipping?
Reach out to us at lumiere.customerservice.contact@gmail.com and we will get back to you within 48 hours.